The Tiki Yard Return Policy

At The Tiki Yard, we are committed to providing high-quality products and ensuring customer satisfaction. To give you peace of mind, we offer a 30-day no-risk money-back guarantee on all apparel and decor purchased and shipped within the USA.

Important Exclusions

• This guarantee does not apply to product bracketing, where apparel is purchased in multiple sizes with the intent to return only the items that do not fit.
• Large rugs (5 feet or longer) and live plants are excluded from this policy.

Return and Exchange Guidelines

We understand that occasionally a product may not meet your expectations. If you are not completely satisfied due to quality, workmanship, defects, or if it is just not to your liking, you can request a return or exchange within 30 days of receiving your item.

Order Bracketing: We do not offer free returns or exchanges for apparel purchased in multiple sizes with the intent of returning those that do not fit. Please shop responsibly. If you are unsure about sizing, contact us for assistance.

Apparel Size Issues: Apparel purchased in the wrong size is eligible for a free exchange for the correct size only, unless it is of poor quality, defective, or not to your liking.

Returning Exchanged Items: Items received in exchange are non-returnable unless defective or of poor quality.

How to Initiate a Return

1. Log into your account here and submit your return request online.
2. Await authorization and instructions, including the return address.
3. Do not ship your item without receiving the correct return address.

Once your return is authorized:

• Refunds will be issued to your original payment method within 10 business days of receiving the returned item.
• Exchanges will be processed promptly upon receipt of the item.

Additional Notes

• Exclusions from Free Returns:
  
  • Apparel purchased via product bracketing requires the customer to cover return shipping and can only be exchanged for the correct size.
• Original shipping and handling fees are non-refundable for items that do not qualify for the money-back guarantee.

Shop with Confidence

We want your experience with The Tiki Yard to be enjoyable and worry-free. If you have questions or concerns about our return policy, feel free to contact us. We are here to help you find the perfect apparel and decor pieces to bring a touch of tropical paradise into your life.