Shipping policy

Shipping Policy for The Tiki Yard

At The Tiki Yard, we are committed to delivering your orders efficiently.

Shipping Destinations:

We currently ship to the following locations:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • New Zealand

Delivery Timeline:

All of our products are made especially for you as soon as you place an order. This on-demand production approach helps reduce overproduction.

  • Apparel & Décor:
    • United States: Orders typically take 10–15 days from the time of order to arrive.
    • International (Canada, UK, Australia, New Zealand): Orders generally arrive within 10–21 days, depending on destination and local postal services.

Shipping Details by Product Type:

  1. Apparel and Décor:
    • United States: Typically 10–15 days.
    • International Destinations: Typically 10–21 days.
    • Shipping Method: Standard shipping via reputable carriers.
    • Shipping Rates: Calculated at checkout based on destination and order weight.

Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information to monitor your shipment’s progress.

Lost or Stolen Packages:

If tracking information shows that your order was delivered, but you did not receive it:

  • The Tiki Yard is not responsible for lost, stolen, or mis-delivered packages after the carrier marks them as delivered.
  • It is the buyer’s responsibility to provide a secure delivery location.
  • We recommend checking with neighbors, your local post office, or the carrier directly if you suspect an issue.
  • We are happy to assist with carrier details or support documentation if needed to help you initiate a claim.

Customs, Taxes, and Import Duties:

For international orders outside the United States:

  • Your local government may impose additional taxes and duties, which will be charged at the time of delivery.
  • These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
  • We recommend checking with your local customs office for detailed information.

Shipping Restrictions:

  • P.O. Boxes: We do not ship to P.O. Box addresses.

Order Issues and Returns:

If you encounter any issues with your order or need to initiate a return, please refer to our Returns Policy for detailed instructions.

Contact Us:

For any questions or assistance regarding our shipping policy, please contact our customer service team via our Contact Us page.

Thank You for Supporting The Tiki Yard
We appreciate your thoughtful purchasing decisions and look forward to serving you!